Terms and Conditions

1. Identification, version and acceptance

These Terms and Conditions govern use of the SolvTako website, application and services, operated by SolvTako, S.L. (Sociedad de Responsabilidad Limitada), Spanish Tax ID (NIF) B88978887, with registered office at Avenida Ribados 14, Block B, Staircase 2, Door C, 15670 Culleredo, A Coruña, Spain.

You accept these Terms through the express action presented when registering or when a material new version requires acceptance. The Privacy Policy is provided to inform you, and acknowledging that you have read it does not turn into consent any processing requiring separate authorisation. You can consult the published version and effective date at any time.

2. Purpose, countries and launch phase

SolvTako is a digital marketplace for publishing, discovering and discussing offers or requests for local services, connecting requesters and providers, and managing personal or organisation profiles, reputation, notifications and subscriptions.

The launch market covered by this public version is Panama. Mere availability of the website or an app store in another country does not mean that SolvTako has launched there. Before activating a new market, necessary local provisions will be added and applicable terms communicated. Some prelaunch features may be limited or change before general availability.

3. Definitions

The same person may act as a requester or provider. Whether they are a consumer, professional or organisation representative depends on how they act in each relationship, not on their profile name.

• Platform: the SolvTako website, application and associated services.
• User: a natural person who visits, creates or uses an account.
• Requester: a person or organisation seeking a service.
• Provider: an independent person or organisation offering a service.
• Organisation: an administered account or space for managing members and entitlements.
• Listing: an offer or request created by a user.
• Content: text, images, messages, ratings, references or other submitted materials.
• Subscription: a personal or organisation digital entitlement purchased through Apple App Store or Google Play.

4. Capacity and minimum age

You must be at least 18 and have sufficient legal capacity to create an account. If acting for an organisation, you represent that you are authorised to bind it and administer its members or subscriptions. You may not use another person's account or create one with false data.

5. SolvTako's function and allocation of responsibility

SolvTako facilitates contact and supplies digital tools; it does not itself perform listed local services, select a provider for a requester, or become a party to any service contract users may enter into. Providers are independent and are not employees, agents, representatives or partners of SolvTako, S.L. merely by using the Platform.

SolvTako, S.L. remains responsible for obligations the law imposes in relation to its own digital service, subscriptions, data processing and role as intermediary. Nothing in these Terms excludes guarantees or liabilities that mandatory law does not allow to be limited.

6. Professional status and provider obligations

Each provider must truthfully identify whether they act as a professional or business when the product requests that information and keep it current. They must give the requester the pre-contract information, total price, taxes, licences, insurance, terms, withdrawal right and warranty applicable to their own service.

7. Regulated activities and the provider's legal requirements

Anyone publishing or offering a service is solely responsible for holding, where legally required in the place where the activity is offered or performed and for the specific type of service, the applicable requirements. By way of example and not exhaustively: licences, authorisations, permits, qualifications, professional accreditations, membership of or registration with a professional body, compulsory insurance, business or professional registrations, tax registrations, employment and social-security obligations, and any other applicable legal requirements.

Not every activity requires these. The obligation arises only where the law imposes it, and its content depends on the type of service, the jurisdiction and the place where it is offered or performed. It is for the publisher to find out and comply; where in doubt, qualified advice should be obtained before publishing.

Anyone offering a regulated activity represents that they hold what is required and will keep it valid while the listing is active.

8. No universal verification

SolvTako does not verify users' licences, authorisations or qualifications, does not professionally certify providers, does not guarantee the legality of every published service or the qualifications of whoever offers it, and does not review all listings in advance.

Nor does it check the identity documents of people who register. Authenticating an account — by email or, where offered, through Google or Apple — establishes control of a set of credentials, not that the person is who they say they are. If an identity check or equivalent badge were offered in future, it would have only the scope explained next to it and you would be informed beforehand in accordance with the Privacy Policy.

This does not limit our ability to moderate. Where there is sufficient reason — a notice, a reasonable indication of illegality or of breach, or a legal obligation — SolvTako, S.L. may request supporting documentation, temporarily restrict the content, remove it, suspend features or take other proportionate measures under the moderation section. Being able to do so is not a commitment to permanent or general supervision of what is published.

9. Registration, authentication and account security

You may register by email and, where offered, sign in through Google or Apple. You must provide accurate data, keep it current, protect credentials and notify support@solvtako.com if you suspect unauthorised access. You are responsible for activity under your control, without prejudice to rights available for fraud or failures not attributable to you.

You may not sell, transfer or share the account with unauthorised people. We may require re-authentication for sensitive operations and temporarily limit access to protect the account holder or investigate an incident.

10. Organisations, administration and licences

An organisation may invite members, assign roles and distribute entitlements or licences. Its administrator must have authority to add members, use only necessary member data, maintain appropriate permissions and remove access when the relationship ends.

Members may be subject to their organisation's internal policies, but those policies do not replace these Terms or reduce mandatory rights. An internal dispute about authorisation, employment or ownership must be resolved between the organisation and members, except for SolvTako, S.L.'s own responsibility.

11. Listings, search and ordering

Listings must clearly describe a lawful service, category, approximate location, terms and price where stated. The publisher is responsible for accuracy, updates and rights in images or text.

12. Ranking parameters for search results

When you search, the default ordering of results is determined by applying the following parameters in turn, from greatest to least weight:

If you expressly choose a different sort order, the order you choose is applied.

Those two parameters are worth telling apart, because they are not the same thing. A **boost** is bought specifically to gain visibility: if a listing appears higher because it is boosted, it is because that effect was paid for. A **subscription level** is not taken out in order to rank — a subscription is a general fee giving access to a broad range of features — but it does influence the order, which is why we disclose it here as one of the main parameters.

In no case is position in the results an assessment of quality, a check carried out by SolvTako, a personal recommendation, or an indication that one provider is better than another. Nor does the ordering decide for you: choosing who you contact or hire is always yours.

These parameters may vary by query and may change as the product changes. We will publish the current version of this section and keep it accessible from the results screen.

• Match with the category or service type searched for, together with the filters you selected, which determine which listings enter the results at all.
• An active **boost** on the listing. This is the ranking parameter with the greatest weight. A boost is a paid feature whose specific purpose is to increase the visibility of a particular listing for a period, and only someone with a current paid subscription can apply it. Boosted listings are identified with a "Boosted" label.
• Average rating and number of ratings received.
• The publisher's **subscription level**. A paid plan ranks ahead of a free account where the parameters above are equal, and a plan that includes the profile-boost feature ranks ahead of a basic paid plan.
• Proximity between the location searched and the location of the listing.
• The publisher's recent activity and, finally, publication date.

13. Agreements between users

The scope, price, date, performance, cancellation and payment of a local service are agreed directly between requester and provider. They must make terms clear before committing and retain information needed about their agreement.

SolvTako does not currently process the price of the local service, hold funds in escrow or decide refunds between requester and provider. SolvTako digital subscriptions are distinct from the price users agree for a local service.

14. Each person's legal obligations

Each person is responsible for the tax, employment, social-security, immigration, professional, administrative, consumer and risk-prevention duties applicable to their activity. You must not use SolvTako to conceal an employment relationship or offer a prohibited or unauthorised service.

The Platform does not provide legal, tax, employment, medical or professional advice. Where the status or regulation of a service is uncertain, qualified advice should be obtained.

15. Messaging, off-platform contact and safety

Use messaging respectfully and keep relevant information on the Platform while assessing a service. If you choose to communicate, contract or pay outside it, SolvTako may have less ability to investigate a report or preserve evidence. Never share passwords, access codes or full payment details.

No feature replaces your diligence. Check identity, qualifications and terms in proportion to risk and follow the Safety and Community Guidelines.

16. Content and operating licence

You retain ownership of your Content. You represent that it is lawful, materially accurate and that you hold the rights and permissions needed to publish it.

You grant SolvTako, S.L. a non-exclusive, worldwide, royalty-free and limited licence to host, cache, reproduce, technically adapt the format, transmit and display Content to the extent needed to operate, protect and present the Platform. The licence ends when Content is removed from ordinary systems, except for temporary technical copies, anonymisation or justified legal retention. It does not authorise sale of your Content as a standalone work.

17. Intellectual property and infringement notices

The SolvTako brand, software, design, databases and first-party content belong to SolvTako, S.L. or its licensors. You may not systematically extract data, copy, decompile, alter technical measures or reuse protected elements unless the law permits it.

If you believe Content infringes intellectual property, write to legal@solvtako.com and identify the work or right, exact location of the material, your contact details, basis of the claim and a good-faith statement. We will assess the notice and may remove or restrict the material.

18. Reports, notices of illegal content and moderation

There are two routes, with different effects:

We do not require contact details where the notice concerns the child sexual abuse or exploitation offences covered by the applicable European rules. We do not ask for, and do not want, allegedly illegal material to be uploaded again: pointing to where it is suffices.

Where you provide an electronic address we will confirm receipt with a reference and communicate the decision once the review is complete, indicating the review routes actually available. Receiving a notice does not establish illegality: each case is assessed in a diligent, objective and non-arbitrary manner and may end with no measure at all. Do not submit knowingly false notices or reports. You can also block another person using profile or conversation controls.

• Ordinary report: from the listing, profile or conversation controls, if you have an account. It flags content contrary to these Terms or the Safety Guidelines and includes the reason, precise location and available evidence.
• Notice of allegedly illegal content: any person or entity, with or without an account, may submit one electronically through the public form linked from the website and the Safety Guidelines, or by writing to legal@solvtako.com. The notice must make the content identifiable: a sufficiently substantiated explanation of why it is considered illegal, its exact location — URL, identifier or precise description — your contact details where required, and a good-faith statement about the accuracy of the information. You do not need to know which specific rule applies.

19. How we moderate and which measures we may take

We may reduce the visibility of Content, restrict or remove it; limit features; suspend or close accounts; preserve evidence where there are reasonable indications of illegality, fraud, risk, rights infringement or breach of these Terms; and, where the seriousness or repetition of the breach justifies it, pursue such legal action as may be appropriate.

To moderate Content we may use automated tools and human review, combined according to the type of content and the risk involved. An automated tool may, for example, reject a submission before publication where it detects contact details or offensive language; this does not happen in every case. When we take measures against already published content, including removals, restrictions and suspensions, we apply the review mechanisms and safeguards that correspond, and human review is part of that process.

We do not review all listings in advance and do not carry out general monitoring of what is published, nor are we required to. We act on notices, on indications found in our own checks, and where a legal obligation requires it.

Where we take a measure against your Content because we consider it illegal or incompatible with these Terms, and we hold your electronic contact details, we will tell you: the measure and, where applicable, its scope and duration; the facts and circumstances relied on and whether it originates from a notice, from our own review or from an automated system; whether automated means were used; the legal ground or the contractual clause applied; and how to request a review of the decision. We will not disclose the identity of a person who submitted a notice unless strictly necessary and legally required. We may omit or delay that communication where an investigation, a person's safety or a valid order prevents it.

Complaints about a moderation decision may be sent to legal@solvtako.com, quoting the reference and your reasons; they will be reviewed with required diligence, with no particular outcome guaranteed.

20. Prohibited conduct and services

You may not use SolvTako to offer, request, promote or facilitate unlawful services or activities. A service that would be lawful only with a licence, authorisation or qualification may also be removed or restricted where the law requires one and whoever offers it does not hold it.

These rules apply according to the activity and the jurisdiction; we do not publish a catalogue of regulated professions and do not state which specific requirements apply in each country. By way of example, healthcare, certain legal activities, private security, transport, technical installations and similar activities are commonly regulated.

In addition, you may not:

We may cooperate with authorities in response to valid requests or an emergency as permitted by law.

• Offer, request or facilitate unlawful, dangerous, violent, exploitative or regulated activities without authorisation.
• Harass, discriminate, threaten, extort, impersonate or defraud.
• Publish unlawful sexual content, child exploitation material, extremely violent or graphic content, privacy-invasive content or intellectual-property infringements.
• Manipulate ratings, reports, location, prices or identity, or create false interactions.
• Introduce malware, scrape without authorisation, interfere with security or evade limits and suspensions.
• Collect or use others' data without a lawful basis, send spam or pressure people to move contact off the Platform.
• Insert phone numbers, email addresses, links, social-media handles or other details intended to get you contacted off the Platform into images, screenshots or QR codes.
• Use the Platform for weapons, prohibited drugs, trafficking, money laundering or other services contrary to law or the Safety Guidelines.

21. Personal and organisation subscriptions

Digital subscriptions are offered through Apple App Store or Google Play. Before confirmation, the store purchase screen shows the product, period, final price, currency, included or additional taxes, trial, promotion and applicable terms; that information controls the specific transaction.

The catalogue may include personal plans and “Business Monthly” for organisations, offered only on a monthly basis and including three licences. Before confirmation, the purchase and management screen shows the specific economic terms and current limits; the administrator chooses how to assign the three licences to organisations within those limits.

22. Automatic renewal and cancellation

Where the purchase screen states automatic renewal, the store will charge each period until you cancel under its rules and displayed notice period. You may cancel in Subscriptions in your Apple or Google Play account. Unless the store or mandatory law provides otherwise, cancellation prevents the next renewal and access continues until the end of the paid period.

Deleting the app or your SolvTako account does not automatically cancel a store subscription. You must cancel it separately. If the account is deleted before the period ends, some features may no longer be usable even if the store keeps the subscription active.

23. Restoration, plan changes and refunds

The application allows you to request restoration of compatible purchases using the same store account. Restoration depends on a valid receipt and does not duplicate already active entitlements.

The effective date of an upgrade or downgrade, any proration, credit or new charge, and treatment of an offer are displayed or determined under Apple or Google rules before confirmation. Refunds are requested through the channel applicable to the store and decided under its rules and mandatory law; SolvTako, S.L. may provide information or support but does not guarantee or override a store decision.

24. Taxes, promotions and price changes

Subscription taxes are calculated from store information and applicable law. Promotions may have specific eligibility, duration and post-promotion pricing shown before purchase.

A price change for future periods will be notified or submitted for acceptance as required by the store and law. It does not alter an already paid period without sufficient contractual and legal grounds.

25. Prelaunch rewards

Prelaunch campaign rewards, if granted, consist only of subscription entitlements or periods described in the campaign terms; they are not money, an investment or refundable balance. Activation may require a valid account and be subject to previously communicated anti-fraud limits.

26. Suspension, closure and account deletion

You may stop using the service, cancel store subscriptions and request account deletion through the published process. Deletion may be asynchronous and is subject to limited legal retention.

We may limit or suspend an account to protect it, investigate a risk, comply with an order or respond to a breach. Permanent closure will be proportionate to severity and repetition where required by law. Outstanding obligations, third-party rights and clauses that by their nature survive are not extinguished by closure.

27. Availability and service changes

We work to keep the service available, but maintenance, errors, attacks, provider failures or causes outside reasonable control may occur. We may modify features for security, compliance or product evolution, giving reasonable advance notice where a change materially affects an active subscription and the law requires it.

We will not remove acquired rights without providing mandatory remedies. Free or prelaunch features may change or end, without prejudice to express commitments and mandatory rights.

28. Warranties and liability

SolvTako, S.L. does not guarantee that a user will contract, pay for or correctly perform a local service and does not endorse by default their identity, qualifications or content. This allocation does not release SolvTako, S.L. from acting on valid notices or from responsibility for its own digital service.

Each party is liable for damage it causes through intent, negligence or breach under applicable law. No limitation covers death or personal injury caused by negligence, wilful misconduct, fraud, data-protection breaches or any other non-waivable liability. Consumers retain all mandatory guarantees, remedies and burden-of-proof rules.

29. Third-party services

Federated authentication, app stores, maps, notifications and other components may be subject to third-party terms and availability. A reference or link is not an endorsement. SolvTako, S.L. remains responsible for selecting and managing its processors as required, but does not control the independent decisions of a third party acting as controller.

30. Privacy and communications

The Privacy Policy explains the data we process, legal bases, recipients, transfers, retention and rights. The Cookies Policy explains web storage and similar technologies. Marketing communications will be sent only with the required authority and must include a simple way to stop them.

31. Changes to the Terms

We may update these Terms for legal, safety, technical or service changes. We will publish the new version and date. If a material change affects an existing contract, we will give appropriate notice and request new acceptance where necessary; we will not apply a change retroactively to the detriment of acquired rights without a legal basis.

32. Spain and European Union framework

SolvTako, S.L. is a provider established in Spain and is subject, among other rules applicable to its own service, to Spanish Law 34/2002 on information-society services and electronic contracting. If SolvTako is offered to consumers or professionals in the European Union, the relevant European and national rules will also apply according to the service, recipient and contracting method.

33. Marketplace information and professional users

Where a European Union consumer can conclude a contract with a provider through the Platform, the interface must inform them before contracting about the main ranking parameters, whether the provider declares professional status, how obligations are allocated and which consumer rights apply. If the provider declares they are not a professional, the consumer will be warned that consumer law may not govern the contract between those two people.

These duties require the product to collect and display reliable provider data; these Terms do not replace interface controls or legally required checks.

34. Intermediary services, notices and statements of reasons

SolvTako hosts and publicly disseminates content provided by users, so Regulation (EU) 2022/2065 on Digital Services applies to it. Liability for hosted content is governed by its Article 6, which is directly applicable, without prejudice to any national provisions on the matter that remain in force from time to time.

Any person or entity may notify allegedly illegal content by electronic means, with no account required, through the public form linked from the website and the Safety Guidelines, or by writing to legal@solvtako.com. The mechanism accepts a substantiated explanation, the exact location, contact details where required and a good-faith statement, as described in the common Terms.

We will handle notices in a timely, diligent, non-arbitrary and objective manner. Where we restrict content or an account because we consider it illegal or incompatible with these Terms, we will give the affected person the statement of reasons described in the moderation section, unless an exception applies. A notice does not by itself establish illegality, and we assume no general obligation to monitor content or to actively seek facts indicating illegal activity.

35. Points of contact and language

Both points of contact accept Spanish and English.

• Authorities, the European Commission, the European Board for Digital Services and Digital Services Coordinators: legal@solvtako.com.
• Recipients of the service, for direct, rapid communication by electronic means: support@solvtako.com; for notices and moderation complaints, legal@solvtako.com.

36. Additional obligations depending on company size

For as long as SolvTako, S.L. is a micro or small enterprise within the meaning of Recommendation 2003/361/EC, Regulation (EU) 2022/2065 excludes:

The exclusion does not extend to the obligations in Sections 1 and 2 of Chapter III, which we do comply with: terms and conditions, points of contact, the notice-and-action mechanism and statements of reasons. Nor does it extend to Article 24(3), under which we will provide the European Commission and the Digital Services Coordinator, on request, with information on active recipients of the service in the Union.

Consumer law, including the obligations on the ranking of search results, applies regardless of the size of the undertaking.

If SolvTako, S.L. ceases to be a micro or small enterprise, or the transitional period following such a change elapses, we will adopt the additional obligations that become applicable and update these Terms accordingly.

• Section 3 of Chapter III, other than Article 24(3), under Article 19(1). Accordingly the internal complaint-handling system, out-of-court dispute settlement, trusted flaggers, measures against misuse, advertising transparency and recommender-system information, among others, are excluded;
• the publication of periodic transparency reports, under Article 15(2);
• Section 4 of Chapter III, under Article 29(1).

37. Contracting between users

SolvTako does not currently allow the contract for the local service to be concluded within the Platform: there is no payment for the service, binding booking, contractual acceptance or payment gateway for the price agreed between the parties. Accordingly, the specific obligations of Regulation (EU) 2022/2065 for online platforms allowing consumers to conclude distance contracts with traders, including trader traceability, do not apply today. Should such contracting be enabled in the future, those obligations will be implemented and the new version communicated before activation.

38. Business users and the P2B Regulation

If a provider or organisation established in the European Union uses SolvTako in its business to offer goods or services to consumers located in the Union, Regulation (EU) 2019/1150 may require additional transparency on ranking, suspension, data, changes and complaints. Terms applicable to that business relationship will be provided before such use is activated, and the Regulation's mandatory safeguards will prevail.

39. Consumer digital subscriptions

Before subscription, we will provide information required by consumer law about features, price, duration, renewal, cancellation, functionality and compatibility. Any immediate start of digital content or services during a withdrawal period and any resulting loss of that right require the statements or consents legally applicable; the store screen and receipt form part of the transaction information.

Remedies for failure to supply or lack of conformity, any surviving withdrawal rights and legal guarantees are not replaced by a store policy or these Terms.

40. Governing law and dispute resolution

As a general rule, these Terms are governed by Spanish law. This choice does not deprive a consumer of the protection of mandatory rules of their habitual country of residence where applicable, or alter courts having jurisdiction under the law.

Before bringing a claim, you may write to support@solvtako.com or, for legal matters, legal@solvtako.com. We do not refer to the former European online dispute resolution platform, which ceased operating in 2025. You may use the administrative, alternative-dispute or judicial mechanisms that are current and competent for your case.

41. Routes of complaint to authorities

In addition to writing to us, and without needing to do so first, you may go to the competent authority:

We do not make the use of these routes conditional on having exhausted our internal channel first.

• Regulation (EU) 2022/2065: you may lodge a complaint with the Digital Services Coordinator of the Member State where you are located. In Spain this is the Comisión Nacional de los Mercados y la Competencia (CNMC).
• Data protection: the Spanish Data Protection Agency (AEPD) or the supervisory authority of your habitual residence, place of work or place of the alleged infringement.
• Consumer matters: the competent authorities and, where applicable, alternative dispute resolution entities according to your residence.

42. Panama terms annex

This annex applies to the Panama market and supplements the general terms. The digital service and electronic contracting are subject, where relevant, to Law 45 of 31 October 2007 on consumer protection and competition, as subsequently amended, to Law 51 of 22 July 2008 on electronic documents, signatures and commerce, as amended by Law 82 of 9 November 2012, and to other mandatory Panamanian rules.

Among those amendments, Law 473 of 19 June 2025 strengthened the rules on displaying the final price of goods and services; its entry into force was deferred by Law 531 of 18 June 2026. We will apply those rules from the date on which they become enforceable.

43. Commercial information and electronic contracting

Before purchasing a SolvTako subscription, the provider, features, duration, total price and currency, taxes where relevant, renewal, cancellation, restrictions and complaint channel will be clearly displayed. The purchase action and electronic receipt provide evidence of the transaction without reducing the right to challenge a charge or term.

For local services, each professional provider is responsible for giving their identity, total price, terms, permits and guarantees. SolvTako must clearly explain its marketplace role and may not present an independent provider as its employee or direct service provider.

44. Subscriptions, renewal and refunds in Panama

Automatic renewal applies only if disclosed on the purchase screen and managed under Apple or Google rules and mandatory Panamanian law. Cancellation must be available through the stated store channel disclosed before purchase. Account deletion does not replace that cancellation.

Refund requests are handled through the channel applicable to the purchase. Apple or Google policies do not remove mandatory remedies that may be available to a consumer in Panama against the legally responsible person.

45. Services between users and consumer protection

A local service contract is entered into between requester and provider. If the provider acts professionally towards a consumer, they may not exclude the consumer's mandatory rights through a listing or private agreement. Defining SolvTako's role also does not exclude its own responsibility where Panamanian law attributes it for a specific act, statement, subscription or practice.

46. Complaints, ACODECO, law and courts

To seek an early solution, write to support@solvtako.com and include the account, transaction, facts and requested remedy without sending passwords or full payment details. In consumer cases within its remit, you may also contact Panama's Consumer Protection and Competition Authority (ACODECO) through the channels at www.acodeco.gob.pa.

The general choice of Spanish law does not exclude mandatory Panamanian rules applicable to a consumer or a service directed to Panama. Nor does it impose exclusive jurisdiction that deprives a consumer of courts or administrative avenues declared competent by law.

47. Term and contact

These Terms take effect on 2026-09-01 and remain applicable while you use the Platform or obligations arising from its use remain. For support, write to support@solvtako.com; for legal notices, intellectual property or moderation complaints, write to legal@solvtako.com.